Customer Survey

 Name

 

 Mobile No.

 

 Account No.

 

 

Sr. No.  Particulars Excellent  Very Good  Good  Average  Poor
1.

 Ambience of the branch

         
2.

 Visitors' seating arrangment, other amnetites etc

         
3.

 Waiting Time

         
4.

 Branch atmosphere

         
5.

 Counter Clerk Interaction

         
6.

 Staff's courtsey, knowledge, attitude

         
7.

 Official's courtsey, knowledge, attitude

         
8.

 Manner in which your queries were addressed

         
9.

 Information display available at the branch for customers

         
10.

 Overall Service quality 

         
11.

 Technology of the bank

         
12.

 Service Charges* 

 * these charges may be viewed in comparison with service charges of other banks offering similar quality of services

         
13.

 Would you recommend our Bank to relatives and friends

 Yes   No  where you want us to improve
14.

Suggestions if any